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Shipping and Returns

Shipping & Returns Policy | DetoxMetals.com

At DetoxMetals.com, we are committed to providing a smooth and reliable shopping experience. This Shipping & Returns Policy outlines important details about order processing, shipping options, delivery times, and our returns guidelines to help you shop with confidence.

🚚 Fast & Reliable Shipping

Order Processing:
All orders placed on DetoxMetals.com are processed and dispatched within 48hours (two business days), excluding weekends and holidays. You will receive an email confirmation once your order is shipped.

Shipping Rates & Delivery Timeframes:
Shipping costs are automatically calculated at checkout based on your order’s weight and shipping destination. Delivery times vary by region:

  • USA: 3–7 business days via FedEx Ground Economy, with tracking provided

  • Canada: 7–10 business days via FedEx International Connect, with tracking

  • Europe, UK & Asia: Choose between 5–7 days or 10-15 business days via EMS Courier/EU Postal Rate, respectively. Sent from our Cyprus fulfilment centre, fully tracked.

Address Accuracy:
To avoid shipping delays, please provide a complete street address rather than a PO Box, as many carriers do not deliver to PO Boxes for security reasons.

Customs, Import Duties & Taxes:

USA orders are not subject to import duties or taxes as products are sent directly from our MI, USA fulfilment center.

EU orders are also not subject to import duties or taxes, as they are sent from our European fulfilment center in Cyprus.

All other countries may be subject to customs fees, import taxes, or duties depending on your country’s regulations. These fees are the responsibility of the customer. DetoxMetals.com does not profit from customs charges and cannot reimburse these fees or delays caused by customs inspections.

📦 Damaged or Missing Items

Please inspect your package immediately upon delivery.

  • If your order arrives damaged, email us at admin@detoxmetals.com within 24 hours with clear photos of the damaged products and packaging, along with a brief description.

  • Photo evidence is required for insurance claims and replacements.

  • If items are missing or incorrect, notify us within 24 hours of receipt so we can promptly assist you.

🔄 Returns & Refunds Policy

For safety and quality assurance, DetoxMetals.com does not accept returns or exchanges on any supplements once they have been shipped. Our products are stored and shipped under controlled conditions to maintain their integrity.

Please review your order carefully before completing your purchase. If you have questions or concerns before ordering, feel free to contact our customer service team.

In rare cases of delivery failure or other issues beyond damaged or missing items, please reach out to admin@detoxmetals.com within 7 days for support.

⚠️ Customer Responsibilities & Possible Delays

  • Ensure your shipping and billing information is accurate and complete at checkout.

  • We are not responsible for delays or non-delivery caused by:

    • Incorrect address information

    • Customs inspections or clearance processes

    • Unexpected events such as weather, strikes, or carrier disruptions

We work closely with our shipping partners to minimize delays and provide timely updates with tracking information.

❓ Need Assistance?

If you have any questions about shipping, delivery, or returns, please contact us:
📧 Email: admin@detoxmetals.com
🌐 Contact Page: https://detoxmetals.com/contact

🌍 Worldwide Shipping

We proudly ship DetoxMetals.com products globally, including the USA, Canada, Europe, UK, Asia, and many other countries.

Start your detox journey today with confidence — shop our premium natural supplements now!